Shipping
It will take 15-22 working days to tailor your dresses and wraps by our professional dressmakers. It will then take about 3-7 working days for the package travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT ,etc).
International orders are shipped via DHL, UPS or TNT. Shipping takes 3-7 business days depending on stock availability. Expedited service is not available however priority orders are shipped via DHL with delivery to most places in 2-4 business days.
You can calculate the cost of shipping a particular dress to your country by clicking on the shipping quote link below the price of the dress. Additional dresses will typically add $7-10 to the cost of shipping.
International orders are subject to manual credit card verification that can delay the processing of your order up to 2 business days. To avoid this delay we recommend that you submit your payment via PayPal, which is an easy and secure way to submit a payment online. We do accept all major credit cards for international orders but please be advised that we may request additional information to verify your payment.
All shipments require a signature and may be subject to taxes, duties and customs fees to be paid upon delivery.
Return
With your purchase, we will gladly accept the return of your unworn merchandise with tags attached within 7 days of the original date of delivery for an exchange or full refund of the purchase price paid in the original form of payment.
Your satisfaction is guaranteed. If you are not satisfied with your purchase for any reason, you may return it for a refund of the purchase price, not including shipping fees or taxes. Customer is responsible for all outbound and return shipping costs. Exceptions will be made for defective items only.
All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.
