Are you an authorized retailer of the designers on-site?
We are an authorized retailer of all of the designers and collections featured on our website. All of our dresses are 100% original, 0rdered from the actual designer.
What is the delivery time for orders?
Normally it takes about 25 days for delivery from the designer to our location but delivery is dependent on the manufacturer's schedule. You should plan on approximately 1 months to receive your dress. Manufacturers do not guarantee their delivery dates since their production can vary. Ship dates are tentative and subject to change. Please make sure that you write in the exact "wear date" so that we can make sure you will get your dress in time. For overseas orders please allow an additional 6-10 business days for delivery.
What is a Rush order?
Most of our designers offer a Rush service for orders, which can cut delivery time by approximately 3-5 weeks.
Delivery for Rush orders is approximate and is dependent on the manufacturer's schedule. The fee for the Rush service is dependent on the designer and will display on the order form and added to your total price. Rush service is not available for all designers.
When should I order?
Please place your order as far as in advance of your wedding date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary. Note that designers periodically discontinue their styles without advance notice.
What is your return policy?
All sales are final and cannot be cancelled. Due to the special nature of our merchandise, we cannot accommodate exchanges or refunds under any circumstances. In addition, our designers are unable to cancel or make any changes or modifications to any order once it has been placed. Please be sure of the style, size, color, and any other specifications before submitting your order. Also, standardized dye lots cannot be guaranteed for orders with multiple gown styles.
How can I try-on or see the gowns before I order?
You will need to locate a retailer in your area that offers the designer and particular style you are interested in-or you can visit our Manhattan showroom. Please note that we may not have all of the dresses pictured online in our showroom.
How do I pay?
The payment for your order is due in full at the time of purchase. We do not offer any payment or lay-away programs.
We cannot refund any portion of your payment or accommodate any exchanges. Once your order has been submitted, our vendors are unable to make any changes or modifications relative to style, size, color, or specific length on an order.
Is there a charge for sales tax?
There is no charge for sales tax on all orders shipped outside New York State. New York State customers are charged the state sales tax.
How do I decide what size to order?
Each manufacturer offers their own size chart, which reflects how they cut their sizes. Please see Size Charts on our site. It is important that you follow the individual designer's chart to decide your size. Keep in mind that the measurements are taken to determine the closest size to be ordered and that the garment will not be custom-made to the exact measurements. Almost every gown will need some type of adjustment.
Please choose your size carefully. The designer will be unable to accommodate any changes to the size once the order has been placed.
The customer is responsible for the size ordered and whether or not to order special length. We cannot assume any responsibility for measurements. We are unable to assist in measurements or the selection of a size.
What if my payment is declined?
Orders are not processed if the payment is declined. We will send out an e-mail notifying you if payment is declined – you will need to either re-order, or make arrangements for a different payment method.
Why can't I get an exact shipping date instead of an estimated shipping date?
Manufacturers do not guarantee their ship dates since their production can vary. Ship dates are tentative and subject to change. Manufacturers provide retailers with an estimated shipping date, which we in turn provide to our customers. We will not process your order if we cannot guarantee shipping in time for the wedding date ("Wear Date").
